Broker enquiries and existing-account support
A clear next step starts with a conversation.
Brokers can discuss new client funding and broker relationships with our team. Existing customers can contact Clearmatch directly for servicing, hardship or complaints support. Investor Relations handles investment enquiries and member support.
Australia & New Zealand
Broker and customer support contacts.
Brokers can use the relevant regional contact for client cases and relationship enquiries. Existing customers can use the same contacts for account servicing, hardship or complaints. Businesses seeking new funding should speak with their insurance or finance broker.
Sydney Suite 9.03, Level 9, 25 Bligh Street, Sydney NSW 2000, Australia
The right channel for each enquiry.
A new client funding case
Brokers can discuss a client’s premium-funding requirement and the information needed for assessment. Businesses seeking new funding should approach their own insurance or finance broker.
Email the broker funding teamA broker relationship or case
Brokers can speak with our people about accreditation, portal access or a more involved client funding requirement.
Existing broker enquiry form (opens in a new tab)Support for an existing arrangement
Existing customers can contact Clearmatch directly for account servicing, hardship assistance or complaints, and access account services and useful documents.
Find supportAn investment enquiry
Prospective Australian wholesale investors can contact Investor Relations about the Term Note Fund, eligibility and the IM. Existing members can contact the same team for investment-account support.
Contact Investor RelationsSending information to us.
Initial enquiries should contain a general description of the matter. Our team will explain the documentation needed and the appropriate way to provide it. Passwords and detailed account information should not be included in an initial email.