Here to help
Customer support, with a clear place to start.
Existing customers can contact Clearmatch directly for account servicing, hardship assistance or complaints. The established support channels are gathered here, with help available from our team to identify the appropriate route.
Support for existing customers.
Questions about an existing loan
Existing customers can contact Clearmatch directly about repayments, funding documents or their arrangement. The customer’s insurance broker remains the point of contact for insurance advice and policy changes.
Contact our teamDifficulty making repayments
Customers experiencing difficulty making repayments can contact Clearmatch as early as possible through the hardship channel or by calling the team to explain their circumstances.
Hardship assistance (opens in a new tab)A concern or complaint
Customers can use the existing complaint channel directly so the matter can be considered through the appropriate process.
Lodge a complaint (opens in a new tab)Direct access to our support team.
Existing customers can use the Australia and New Zealand contacts below for servicing, payment support or complaints. New funding enquiries should be raised through the business’s insurance or finance broker.
Sydney Suite 9.03, Level 9, 25 Bligh Street, Sydney NSW 2000, Australia
Policies, codes and product information.
Current official documents are available for the applicable region.
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Existing account access.
Existing customers can use the Clearmatch platform assigned to their account. Our team can help with sign-in difficulties or identifying the appropriate platform without creating a duplicate account. Investor Relations provides investment-account support for existing members.