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You acknowledge and agree that We own all rights to the Site and all the content displayed on the Site, including, but not limited to, the ClearMatch logo, domain names, images, buttons, text, data, articles, design, source code, software, photos, images and other information (collectively the Site Content). The Site services, content, trademarks, service marks, trade names, images and logos are proprietary to or used with permission by ClearMatch. You agree that Site Content may not be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without Our express prior written consent. You may not modify, transform, participate in the sale or transfer of, or create derivative or modified works based on any Site Content, in whole or in part. Nothing on the Site should be construed as granting, by implication or otherwise, any license or right to use any of the Site Content or trademarks displayed on the Site, including by linking or framing, or in any networked computer environment for any purpose, is prohibited without our prior written permission. We prohibit the use of any of the ClearMatch trademarks as part of a link to or from any site unless establishment of such a link is approved in writing by us in advance.
You acknowledge and agree that We have the right to monitor the Site and/or Site Content and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site, or to protect itself or other users of the Site. We have no obligation to monitor content on the Site or to protect users of the Site.
None of ClearMatch, any of its affiliates, providers or their respective officers, directors, employees, agents, independent contractors or licensors (referred to collectively as the Clearmatch Parties) guarantees the accuracy, adequacy, timeliness, reliability, completeness, or usefulness of any of the content and ClearMatch disclaims liability for errors or omissions in the content. The Site and all of the content is provided "as is", without any warranty, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement or title. The Site could contain technical inaccuracies or typographical errors. ClearMatch Parties do not warrant as to the results of your use of the content or that the Site is free of viruses or other harmful components. Use of this Site is at your own risk. This does not affect those warranties which cannot be excluded or restricted under the applicable laws. We may discontinue or make changes in the content and the Site at any time without prior notice and without any liability. Any dated information is published as of its date only, and ClearMatch Parties do not undertake any obligation or responsibility to update or amend any such information. We reserve the right to terminate any or all Site offerings or transmissions without prior notice.
This Site may contain links to web sites controlled, owned, or operated by third-party entities, organisations or people (the Third Party Sites). Links to Third Party Sites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these Third Party Sites and do not control and are not responsible for these websites or their content or availability. ClearMatch therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Third Party Sites linked to the Site, you do so entirely at your own risk.
When you use the Site or Our services you must not:
ClearMatch Parties (whether or not involved in creating, producing, maintaining or delivering the Site), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any Third Party Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site. Nothing in this legal notice shall exclude or limit CleaeMatch’s liability for:
If your use of materials from this Site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
There are a number of ways you can opt out of receiving marketing communications:
Email (electronic mail) means the act of sending a message or messages by electronic means to one or more recipients via a network.
When you trust Clearmatch with your personal information, we know you expect us to protect it and keep it safe. We are committed to protecting the privacy of the personal information of individuals with whom we deal.
We are bound by the Privacy Act 1988 (Cth) (‘Privacy Act’) and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.
Personal Information is defined as any "information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not".
Personal information is any information or opinion about you that is capable, or reasonably capable, of identifying you, whether the information or opinion is true or not and is recorded in material form or not.
Clearmatch collects your personal information so that we can perform our various functions and activities. Clearmatch also collects your personal information if the law requires us to collect it. If we do not collect your personal information as required, we may not be able to deal with you, or provide you with a product or service.
We collect personal information about you when you contact us, use our products or services, visit our websites or use our mobile applications or deal with us in some other way including if you’re redirected to deal with Clearmatch by our strategic partners and/or clients. The information we collect from you may include:
There may be occasions when Clearmatch collects personal information about you from other people or organisations. This may happen without your direct involvement. For instance, we may collect personal information about you from:
your representatives (including your legal adviser, broker, financial adviser, executor, administrator, guardian, trustee, or attorney)
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial information, or communicate with our customer support.
Clearmatch is required or authorised to collect:
Clearmatch may also be required to ask about your tax residency status under taxation information sharing agreements the Australian Government has in place with other countries. For example, a tax treaty between Australia and the United States formed under US law (Foreign Account Tax Compliance Act) requires to ask account holders of some types of products whether they are US citizens or US tax residents when they open their product.
The personal information Clearmatch holds is only used or disclosed for the particular purposes for which it is collected. We will not use or disclose any personal information about you for any other purpose without your consent unless an exception applies under the APPs.
We may collect, use and disclose personal information we collect about you for several purposes including:
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by Clearmatch, its strategic partners or one of its preferred suppliers. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising
Clearmatch will take reasonable steps to protect personal information we hold from misuse, interference and loss as well as unauthorised access, modification or disclosure. Much of the information we hold about you will be stored electronically in secure data centres. Some information we hold about you will be stored in paper files. We use a range of physical and electronic security measures to protect the security of the personal information we hold. Where we no longer need personal information for any purpose for which the information may be used or disclosed we will take reasonable steps to destroy the information or ensure the information is de-identified in accordance with the Act.
You can help us to protect your privacy by observing our security requirements and contacting us immediately if your contact details change. We require you to keep your passwords and access codes confidential and secure at all times. This means that you should not disclose your passwords or access codes to any other person. You should contact Clearmatch immediately if you believe that your passwords or access codes may have been disclosed to another person or if you would like to change your them.
We may share your information with strategic partners and organisations that help us with our business who abide to the requirements of the Privacy Act.
These third parties may include:
We require all our service providers to comply with the privacy laws.
We may disclose your personal information to recipients located outside Australia. This includes:
You should contact Clearmatch if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access. We can usually deal with such a request within 7 to 30 days. Depending on the complexity of your request, we may charge a fee for processing the request.
In certain circumstances, Clearmatch may not be able to tell you what personal information is held about you. In these circumstances, we will write to you to explain why we cannot provide you with the information and attempt to find alternative means to enable you to access your information.
If you believe that the personal information we hold is inaccurate, incomplete or out-of-date, you should contact us. We will promptly update any personal information that is inaccurate, incomplete or out of date. If we do not agree that your information is inaccurate, incomplete or out of date, we will write to you and tell you the reason(s) why we do not agree with you. We will also tell you what you can do if you are not satisfied with our response.
If you are concerned about how your personal information is being handled or if you have a complaint about a breach by us of the Australian Privacy Principles, please contact us. We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint. We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days, but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.
Our Privacy Officer can also be contacted in relation to privacy concerns by writing
Clearmatch Australia Pty Ltd
Suite 504, 25 Lime Street
Sydney NSW 2000
Phone: 1300 644 044
If you are unhappy with our response, there are other bodies you can go to.
The Financial Ombudsman Service (FOS) can consider most privacy complaints involving providers of financial services. FOS can be contacted at:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1300 78 08 08
If you are not satisfied with the way we handle your personal information, you may complain to the Office of the Australian Information Commissioner.
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992